Frequently Asked Reopening Questions
What is WVU Dental doing to protect patients and provider?
The implemented precautions include:
- Enhanced patient pre-screening for possible exposure to COVID-19
- Wearing of masks by all individuals in our facility
- Enhanced personal protective equipment (PPE) use by our providers and staff
- COVID-19 screening of employees and students
- Enhanced housekeeping and disinfection protocols
- Social distancing in reception areas and where ever possible - seating 6 feet apart
- Clear plastic barriers where deemed appropriate
- Ensure placement of hand sanitizer stations, tissues and masks where needed
- Dental unit waterlines are regularly maintained, disinfected and tested for safety.
- Minimize effects of aerosol generating procedures
What do WVU Dental patients need to know before they come for their appointments?
You can expect the following changes to our scheduling process:
- You will be asked some screening questions.
- You will be advised to wear a surgical face mask, homemade mask, or other covering on your face when you are in a public area such as when you are entering and exiting our facility, during the time you are seated in a reception area, or at other times when you are not in the midst of receiving treatment. If you do not have something to cover your face, you will be provided with a mask.
- You will be advised that no one should accompany you to your visit unless it is medically necessary. If your child is the patient, we ask that one parent/guardian accompany them.
- You will be advised not to report for your visit more than 10 minutes prior to your appointment time.
- You will be advised to call ahead if you develop fever or symptoms of COVID-19 on the day you are scheduled to be seen.
- If you have been tested for COVID-19, bring your printed test results to your appointment.
When I arrive for my scheduled appointment, what should I expect?
During the check-in process:
- You will be asked some screening questions again.
- We will record your temperature.
- We will encourage you to be seated in a manner that creates the most space possible between you and others. To accomplish this, you will notice some changes in our patient seating configurations.
Are there changes to the check-out process?
During the check-out process, you will be advised that there is an additional $10 fee to help offset the cost of enhanced infection control procedures. While we regret that an additional fee is necessary, we believe it is essential to keeping you as safe as possible.
What if I want to be seen now that clinics have reopened, but I’m not an already existing patient?
You can reach us at 304-293-6208 to discuss your treatment needs. In the early phases of our reopening, we will be prioritizing patient appointments based on urgency. If we are not able to schedule you immediately, we will document your appointment request and contact you at the earliest possible opportunity.
How is COVID-19 spread?
The spread of the virus is thought to be mainly from person-to-person. Some spread might be possible before a person shows symptoms of COVID-19. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
What are the symptoms of COVID-19?
People with COVID-19 have had a wide range of symptoms from mild to severe. The following symptoms may appear 2-14 days after exposure to the virus:
- Shortness of breath or difficulty breathing
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
What can I do to protect myself?
What if I have been exposed to someone with COVID-19?
- stay home except to get medical care.
- separate yourself from others in your home.
- call ahead before visiting any healthcare provider including your dentist and hygienist.
- wear a face mask.
- cover coughs and sneezes.
- clean hands often.